Live Chat Software

Live support software (also called live chat, live help) is a popular term for online chat applications designed specifically to provide online assistance to users of a website. Such software is used to provide instant help to visitors on a website. Live chat is mainly used for text based communication, however software providers bundle services like voice, video, helpdesk, CRM systems along with text chat.


The system typically consists of 2 components

The system is usually implemented by pasting a JavaScript code on the website of the user. The Javascript code uses cookies to track user activity on the site.


There are two types of chats: