Refund Policy

Smartway Solutions Solutions strives to provide the very best services for every customer. We value every customer and create each project based on the customer’s specific and agreed-upon requirements, including schedule and price.


Smartway Solutions will honor our agreement starting with a signed proposal/agreement/payment with every client to provide the service agreed upon. Smartway Solutions will not share any confidential information or data without your permission.


Once a signed agreement and initial payment are received, Smartway Solutions will begin working on your project immediately. We allocate specific teams with the technical expertise your project requires as listed in the proposed agreement.


Smartway Solutions will issue refunds only when Smartway Solutions fails to provide the service promised per the proposal/agreement/payment, such as, but not limited to:

  • Smartway Solutions, at the company’s discretion, fails to provide software per the requirements and price contained within the signed proposal/agreement/payment.
  • Smartway Solutions fails to meet the schedule, as agreed upon in the signed proposal/agreement/payment, within reason, and the project is more than two months behind schedule, excluding and client requested changes.
  • Customer requested changes, outside the signed proposal/agreement/payment, can require additional time and cost needed by your Smartway Solutions team tocomplete your project. Refunds will not be issued for failing to meet the schedule agreed upon in the signed proposal/agreement/payment if customer request changes that cannot be reasonably completed in the original schedule and negotiated price.


Smartway Solutions will NOT issue 100% refunds after a signed proposal/agreement/payment has been submitted to Smartway Solutions if a client simply changes their mind, for any reason. While Smartway Solutions strives to retain happy and satisfied clients we put a great deal of work by qualified programmers to gain your trust and provide a complete breakdown of your project requirements. If for any reason, a client changes their mind and wants to cease work with Smartway Solutions, after a signed proposal/agreement and any payment has been submitted, Smartway Solutions will deduct a portion for any work completed, including an initial breakdown and proposal creation, OR 25% of any money collected, whichever is greater.